Frequently Asked Questions

Find answers to many of the most commonly asked questions.

(904) 512-3200 | [email protected]

The Data Council is an image and data service provider. IX-ONE is the industry’s choice for product data and images. As the dominate platform for trusted and reliable product content, distributors, and retailers access supplier content to power their marketing, e-commerce, planogramming, merchandising, supply chain, and warehousing operations.

 

As industry innovators, Data Council continues to advance the industry now offering RIVIR – enhanced product syndication with Digital Asset Management and Product Information Management solutions to more effectively handle product content. Our introduction of GS1 certified GDSN data pool services extends our reach and ability to deliver content anywhere it needs to go.

IX-ONE does much more than just take pictures. Of course, we do take very high quality, high-resolution pictures, but we also capture weight, dimensions and all of the product data available from the product label itself. We also work closely with our supplier-members to gather data not available from the product labels (i.e. tie/high, expiration date, decode instructions, etc.) and make it all available across the IX-ONE network. Another big difference is that our images and data are royalty free – meaning they can be used by our members as needed.

Yes. We capture data, images, weight and dimensions from the sellable unit, the inner-pack and the master case.

Yes, in addition to capturing product label data, dimensions and weight, we capture supply-chain data such as container type, shelf life days at production, tie/high, product storage conditions, shipping conditions, closed date decode instructions and much more.

Please click here to fill out our contact form and a member of our team will reach out.

 

Our business mailing address is:

 

13245 Atlantic Blvd, Ste 4-311
Jacksonville, FL 32225*

 

*Please do not ship product to this address for imaging/data collection, items will be discarded if received at this address. Please contact member support for shipping address for capture. 

The “I” stands for Information, the “X” stands for eXchange, and the “ONE” stands for one version, one location and one solution. IX-ONE started in the organic, natural, and specialty product industry; quickly becoming the preferred partner for complete, accurate, and standardized product data and images. We partnered with the biggest names to create the most complete product image and data set needed to support critical activities across the supply chain. Our founding members include: UNFI, KeHE, INFRA, SPINS, Presence Marketing, Hanson Faso, Acosta and New Hope.

Instead of relying on the suppliers to provide product data and images, we capture it ourselves – and actually provide it back to the suppliers for their own use. We physically handle each item to ensure that the data provided to our members is accurate, complete and standardized. IX-ONE is the ultimate product data and product resource because we go well beyond traditional data attributes and bring all the data together in one place. 

We take six cardinal images (front, back, top, bottom, left and right) of the case, inner-pack and sellable unit. In addition, we take left-oriented, right-oriented and front facing marketing images. Our images are perfect for e-commerce, planograms, sell sheets, store flyers and more.

There are three ways your product data and images can be shared. The first is through the IX-ONE Exchange online network. Retailers, distributors, and your authorized brokers will automatically have access to your item content when they are IX-ONE members. The second way supplier-members can share their content is by downloading and sharing content outside of IX-ONE. The third way is through our RIVIR platform via GDSN data pool access and GDSN data load and management services. www.gorivir.com

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